Orders and Payment
Orders can be placed online or walk-in. Payment is due immediately upon check out via Visa, MasterCard, American Express card or PayPal only. Cash is accepted for walk-in customers, NO checks accepted. Orders will be processed on a first come, first served basis. Any transactions within the state of California will be charged sales tax depending on your city. All online transactions are SSL secured via Paypal and Shopify Payments merchant security network.
A'PEXi USA will not be collect any customs duties shipped outside of United States. Customs duty (TAX) of import may/will be charged by the border/shipping carrier for all orders due to your countries law of importing goods.
Shipping
All orders received prior to 2:00 PM (Los Angeles, US - Pacific Daylight Time) will be processed the same day, if the product is IN STOCK and ready to be shipped. Orders placed after 2:00 PM (Los Angeles, US - Pacific Daylight Time) will be processed the following business day.
All orders will ship within 1-2 business day after processing. Shipping will be arranged by the most economical method, usually United Parcel Service, UPS or FedEx (Truck Freight for large items, with shipping quote).
WE DO NOT SHIP TO PO BOX OR APO/FPO
Any shipments that are refused or undeliverable are subject to additional costs. Each order is carefully packed and checked before they are given to the carrier. If you have received the wrong product, contact us immediately and proper actions will be taken to resolve the matter.
If any case you have received a package that appears to be damaged, please inspect in presence of carrier before signing, and document(photos/videos) of the box and product. All claims for damages and/or loss must be made immediately to the carrier within 7 days and e-mail A'PEXi USA proof of damages. All packaging must be kept for shipping claim evaluation. A'PEXi USA will ship you replacement item(s) after the claim has been processed and resolved. If the item is no longer available, a refund may be issued for the item(s).
Will Call / Pick Up
We allow will call pick ups for scheduled orders only. All orders/product will be released only to the billed customer. We will be needing formal identifications (Driver's License, Passport, etc.) when picking up. NO EXCEPTIONS. Please call (714) 685-5700 for further inquiries and questions.
