Shipping & Payment Policy

Last Updated: [2024]

Welcome to APEXi USA. Please review the following policies regarding order placement, payment, shipping, will-call pickups, and related conditions.

Orders & Payment

Orders can be placed online through our webstore or in person at our facility.

Accepted Payment Methods

  • Visa
  • MasterCard
  • American Express
  • PayPal (online orders only)
  • Cash (walk-in customers only)
  • Checks are not accepted.

All payments are due in full at the time of purchase. Orders are processed on a first-come, first-served basis. Transactions within the state of California are subject to sales tax based on your city or county.

All online transactions are SSL secured through Shopify Payments and PayPal merchant processing systems.

International Orders

APEXi USA does not collect customs duties or import taxes for shipments outside the United States. You are responsible for paying any taxes, duties, or fees required by your country's import laws. These charges are typically billed by your shipping carrier at the time of delivery.

Shipping Policy

Processing Time

  • Orders placed before 2:00 PM PST (Los Angeles) will typically be processed the same business day, if the item is in stock.
  • Orders placed after 2:00 PM PST will be processed the following business day.
  • Once processed, orders typically ship within 1–2 business days.

Shipping is arranged via UPS, FedEx, or Truck Freight (for oversized items).

Free Shipping Terms

Select items over $60.00 USD may qualify for free ground shipping within the continental U.S.

Exclusions apply, including but not limited to:

  • Aero components (lip kits, bumpers, spoilers, etc.)
  • Fragile or oversized products (e.g., wheels, headlights, big brake kits)
  • Items requiring special freight handling

All exclusions will be clearly marked at checkout or on the product page.

 

Note: We do not ship to P.O. Boxes or APO/FPO addresses.

 

Undeliverable or Refused Shipments

If a shipment is refused or marked undeliverable due to incorrect address or recipient absence, the customer will be responsible for any return and re-shipment costs.

Wrong or Damaged Items

If you receive the wrong item:

  • Contact us immediately at sales@apexi-usa.com or (714) 685-5700
  • We will investigate and take proper corrective action.

If your package is damaged during transit:

  1. Inspect it in the presence of the delivery driver before signing.
  2. Take clear photos and/or video of the damage.
  3. Retain all packaging materials.
  4. File a claim with the carrier within 7 days.
  5. Email your claim and documentation to us.

Once the claim is approved, APEXi USA will send a replacement or issue a refund if the item is no longer available.

Will Call / Local Pickup

We offer will-call pickup by appointment only for scheduled orders.

  • Only the billing customer may pick up the order.
  • A valid government-issued ID (Driver’s License, Passport, etc.) is required — no exceptions.

To schedule a pickup or inquire further, contact us at:
📞 (714) 685-5700