Shipping & Payment Policy

Last updated: 2024

This Shipping & Payment Policy applies to all purchases made through A'PEXi USA (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.

Orders & Payment

Orders may be placed online through our webstore or in person at our facility.

Accepted Payment Methods

  • Visa
  • MasterCard
  • American Express
  • PayPal (online orders only)
  • Cash (walk-in customers only, staff approval required prior to payment)

Checks are not accepted.

Payment in full is required at the time of purchase. Orders are processed on a first-come, first-served basis. Orders shipped within the state of California are subject to applicable sales tax based on the shipping or billing address.

All online transactions are securely processed using SSL encryption through Shopify Payments and PayPal.

International Orders

A'PEXi USA does not collect customs duties, import taxes, or brokerage fees for international shipments. Customers are solely responsible for all applicable duties, taxes, and fees required by their country’s import regulations. These charges are typically collected by the shipping carrier upon delivery.

Shipping Policy

Order Processing Time

  • Orders placed before 2:00 PM PST (Los Angeles) are typically processed the same business day if the item is in stock.
  • Orders placed after 2:00 PM PST are typically processed the following business day.
  • Once processed, orders generally ship within 1–3 business days.

Processing times do not include weekends or holidays.

Shipping Methods

Orders are shipped via USPS, UPS, FedEx, or Truck Freight (for oversized or heavy items). Shipping carrier selection is determined by A'PEXi USA based on item size, weight, destination, and cost efficiency, unless a specific carrier is requested and approved in advance.

All shipments, regardless of order value, require a direct signature upon delivery.

If the recipient will be unavailable to receive and sign for the shipment, it is the customer’s responsibility to use the provided tracking number to arrange local pickup at the nearest carrier facility.

We do not ship to P.O. Boxes or APO/FPO addresses.

Free Shipping

Select items priced over $60.00 USD may qualify for free ground shipping within the continental United States.

Free shipping exclusions include, but are not limited to:

  • Aero components (lip kits, bumpers, spoilers, etc.)
  • Fragile or oversized items (including wheels, headlights, and big brake kits)
  • Items requiring special freight handling

Eligibility and exclusions will be clearly indicated on the product page or during checkout.

Undeliverable or Refused Shipments

If an order is refused or returned as undeliverable due to an incorrect address, failed delivery attempt, or recipient unavailability, the customer is responsible for all return shipping and re-shipment costs.

Incorrect or Damaged Items

Incorrect Items

If you receive an incorrect item, please contact us immediately:

We will investigate the issue and take appropriate corrective action.

Damaged Shipments

If your package arrives damaged:

  1. Inspect the shipment in the presence of the delivery driver before signing.
  2. Document the damage with clear photos and/or video.
  3. Retain all original packaging materials.
  4. File a damage claim with the shipping carrier within 7 days of delivery.
  5. Email the claim details and documentation to A'PEXi USA.

Once the carrier claim is approved, a replacement will be issued or a refund will be provided if the item is no longer available.

Will-Call / Local Pickup

Will-call pickup is available by appointment only for scheduled orders.

  • Only the billing customer may pick up the order.
  • A valid government-issued photo ID (Driver’s License or Passport) is required. No exceptions.

To schedule a pickup or for additional information, please contact: